Privacy policy

Last updated: 15 May 2025

Welcome to HEART POKE (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at https://heartpoke.uk.

1. Information We Collect

We may collect the following personal information from you:

  • Name

  • Email address

  • Phone number

This information is collected when you submit forms on our website, such as enquiry or registration forms.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide customer support

  • For marketing communications (where consent is given)

  • For website analytics and service improvement

3. Sharing Your Information

We do not sell your personal data. However, we may share it with third-party services for specific purposes:

  • Facebook – for marketing and advertising purposes, such as creating lookalike audiences or retargeting ads

All third parties we work with are required to handle your data in compliance with applicable data protection laws.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Consent – for marketing communications

  • Legitimate interests – for responding to enquiries and improving our services

  • Contractual necessity – if you create an account or use our services

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccuracies

  • Request deletion of your data

  • Withdraw consent (where applicable)

  • Object to or restrict our processing

To exercise any of these rights, contact us at [insert your contact email here].

7. Cookies and Analytics

We use cookies and tracking technologies for analytics purposes. By using our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from anyone under this age.

10. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

HEART POKE
Location: London, United Kingdom
Email: info@heartpoke.uk